1. Overview

At RAVOREK, your satisfaction is our priority. We want you to feel completely confident every time you shop with us for menswear, accessories, and gear.

This Refund & Returns Policy explains, in clear and transparent terms, how returns, exchanges, cancellations, and refunds work. Because RAVOREK partners with international logistics providers to bring you products from around the world, some timelines and procedures are slightly different from a traditional local retailer — and we explain all of that below, so there are no surprises.

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If anything is ever unclear, our support team is always ready to help. Please read this policy carefully before requesting a return or refund, as it forms part of the terms governing your purchase.

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2. Return Eligibility

We want every customer to be happy with their order. You may be eligible to request a return or refund if:

• The item arrived damaged during shipping.

• The item is defective or does not function as intended.

• You received the wrong item (incorrect product, size, or color compared to your order).

• The item received is significantly different from its description or images on our website.

To qualify for a return, the following conditions generally apply:

• The item must be unused, unworn, and in its original condition, including original packaging, tags, and accessories, where applicable.

• The return request must be submitted within the Return Request Period described in Section 3.

• Proof of purchase (order number or confirmation email) must be provided.

Items that do not meet these conditions may not be eligible for a return, exchange, or refund, except where required by applicable consumer protection law in your country of residence.

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3. Return Request Period

You have 30 days from the date of delivery to submit a return or refund request.

• Requests submitted after this 30-day window may not be accepted, unless required otherwise by local consumer protection laws (for example, certain rights under EU or UK distance selling regulations).

• We recommend inspecting your order as soon as it arrives and contacting us promptly if there is an issue, to ensure your request can be processed smoothly and within the eligible timeframe.

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4. Non-Returnable Items

For hygiene, safety, and operational reasons, the following items are generally not eligible for return or refund:

• Customized or personalized products (e.g., items made or modified to your specifications).

• Items purchased on clearance, final sale, or heavily discounted promotions, when clearly marked as such at checkout.

• Gift cards or store credit, where applicable.

• Products that have been used, worn, washed, altered, or damaged by the customer after delivery.

• Items missing original tags, packaging, or accessories, where such items are required for resale.

If you are unsure whether your item qualifies, please contact our support team before initiating a return — we're happy to clarify.

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5. Damaged, Defective, or Incorrect Items

We're sorry if your order arrived damaged, defective, or incorrect. Here's how to resolve it quickly:

1. Contact us immediately. Reach out to our support team within the Return Request Period, ideally within a few days of receiving your order.

2. Provide evidence. Please include clear photos or a short video showing the damage, defect, or the incorrect item received, along with your order number.

3. Review and approval. Our team will review your case carefully. Once verified, we will offer a suitable solution, which may include a replacement, store credit, or a refund, depending on the situation and product availability.

Providing clear evidence helps us resolve your case faster and ensures a fair outcome for everyone.

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6. Refund Process

Once your return or claim has been reviewed and approved:

• Refunds are processed within 5–10 business days after approval.

• Refunds are issued using the same payment method used for the original purchase (e.g., credit/debit card, PayPal, or other supported payment provider).

• Please note that, depending on your bank or payment provider, it may take a few additional business days for the refunded amount to appear in your account or statement after we issue the refund.

• You will receive a confirmation email once your refund has been processed.

If a refund has not appeared within a reasonable time after our confirmation, please contact your payment provider first, and reach out to us if you need further assistance.

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7. Shipping Costs

Shipping responsibility depends on the reason for the return:

Covered by RAVOREK:

• If the item arrived damaged, defective, or incorrect due to an error on our part or our logistics partners, we will cover the cost of return shipping and/or replacement shipping.

Customer's responsibility:

• If the return is due to a change of mind, incorrect size selection, or other reasons not related to a defect or our error, the customer is responsible for return shipping costs.

• Original shipping fees (if applicable) are generally non-refundable, except where required by law or where the return is due to our error.

We recommend using a trackable shipping method when returning items, as RAVOREK is not responsible for items lost in transit back to us.

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8. Order Cancellation

We understand plans can change. Here's how cancellations work:

• Before processing: If your order has not yet been processed or shipped by our logistics partners, you may request a full cancellation and refund by contacting our support team as soon as possible.

• After shipping: Once an order has been processed and shipped, it can no longer be cancelled. In this case, you may request a return once the item is delivered, following the process outlined in this policy.

• Limitations: Because RAVOREK works with international fulfillment partners, processing can begin quickly after an order is placed. We recommend contacting us as soon as possible if you wish to cancel, as we cannot guarantee cancellation once an order has entered the fulfillment process.

 

9. Lost Packages

Occasionally, packages may be delayed or lost during international transit. If this happens:

• Contact us if your order has not arrived within the estimated delivery window provided at checkout or in your shipping confirmation.

• Investigation process: We will open an investigation with our shipping and logistics partners to locate your package. This process may take a number of business days, as it involves coordination with international carriers.

• Resolution: If the investigation confirms that the package is officially lost in transit, we will offer either a free reshipment of your order or a full refund, at your preference, once carrier confirmation is received.

Please note: minor or expected transit delays (see Section "Important Notes for International Orders" below) do not, on their own, qualify as a lost package.

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10. Chargebacks and Payment Disputes

If you experience an issue with your order, we kindly ask that you contact our support team first before opening a chargeback or payment dispute with your bank or PayPal.

The vast majority of issues can be resolved quickly and fairly through direct communication with our team. Opening a dispute before contacting us may delay resolution, as it removes our ability to offer a direct refund, replacement, or solution.

We are committed to resolving any legitimate issue promptly and fairly when given the opportunity to do so directly.

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11. Exceptions

We recognize that not every situation fits neatly into a standard policy. Exceptional circumstances — such as extended customs delays, regional disruptions, or unique product issues — will be reviewed individually by our support team.

If your situation falls outside the standard scenarios described in this policy, please reach out to us with details of your order and concern. We aim to find a fair and reasonable solution on a case-by-case basis.

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12. Important Notes for International Dropshipping Orders

Because RAVOREK operates through a global fulfillment model, please keep the following in mind:

• Products may be shipped from international logistics and fulfillment partners located in different countries depending on the item and your location.

• Delivery times vary by destination country, customs processing, and carrier conditions, and estimated delivery windows are provided as a guide, not a guarantee.

• Minor shipping delays (within a reasonable range of the estimated delivery window) are common in international shipping and do not, by themselves, automatically qualify an order for a refund or cancellation.

• We are committed to working with you in good faith to find a fair solution in the event of significant delays, lost packages, or fulfillment issues — our goal is always a resolution that's fair to both our customers and our business.

 

13. Contact Information

If you have any questions about this Refund & Returns Policy, or need to start a return, refund, or cancellation request, please contact us:

Store Name: RAVOREK Support Email: ravorekstore@gmail.com Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (response times may vary slightly due to our international operations)

We aim to respond to all inquiries as quickly as possible and appreciate your patience and understanding.

This policy is part of RAVOREK's Terms of Service. By placing an order with us, you acknowledge that you have read and understood this Refund & Returns Policy. This policy does not limit any statutory rights you may have under the consumer protection laws of your country of residence, including but not limited to applicable EU, UK, and US regulations.