1. Introduction

Welcome to RAVOREK ("we," "us," "our," or "the Company"). We are an international e-commerce store specializing in men's fashion, accessories, and gear, operating online through our website (the "Site").

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, make a purchase, or otherwise interact with us. We are committed to protecting your privacy and handling your data responsibly, in line with the General Data Protection Regulation (GDPR) and other applicable international privacy standards.

By using our Site or services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Site.

​

2. Information We Collect

We collect the following types of information to provide and improve our services:

​

2.1 Personal Information

When you place an order, create an account, or contact us, we may collect:

​

• Full name

• Email address

• Shipping and billing address

• Phone number

• Order history and preferences

2.2 Payment Information

We do not directly store your full payment card details. All payments are processed securely through third-party payment processors (such as Stripe, PayPal, or similar providers), who handle your payment data in accordance with their own privacy and security standards, including PCI-DSS compliance. We may retain limited transaction information (such as order amount, date, and payment status) for accounting and customer service purposes.

​

2.3 Automatically Collected Information

When you browse our Site, we automatically collect certain technical data, including:

​

• IP address

• Browser type and version

• Device information (type, operating system)

• Pages visited, time spent, and referral source

• Cookies and similar tracking technologies (see Section 5)

• ​

3. How We Use Your Information

​

We use the collected information for the following purposes:

• Order Processing: To process, confirm, and fulfil your purchases.

• Shipping and Delivery: To coordinate shipment with our logistics and dropshipping suppliers and provide tracking updates.

• Customer Support: To respond to inquiries, resolve issues, and process returns or refunds.

• Marketing and Remarketing: With your consent (where required), to send promotional emails, special offers, and personalized advertising, including remarketing campaigns on platforms such as Meta (Facebook/Instagram) and Google Ads. You may opt out at any time.

• Site Improvement: To analyse browsing behaviour, improve site functionality, optimize user experience, and prevent fraud or technical issues.

• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

• ​

4. Sharing Your Information

​

We do not sell your personal information. We may share your data with the following categories of trusted third parties, solely for the purposes described in this policy:

• Wix Platform: Our Site is built and hosted using Wix.com, which provides website infrastructure, security, and data storage services. Wix processes data on our behalf in accordance with its own privacy policy.

• Payment Processors: Companies such as Stripe, PayPal, or other payment gateways process your payment information to complete transactions securely.

• Shipping and Dropshipping Suppliers: We share necessary order and shipping details (name, address, phone number) with our fulfilment partners and suppliers to deliver your products directly to you.

• Legal and Regulatory Authorities: We may disclose information when required by law, court order, or to protect our legal rights, the safety of our customers, or to prevent fraud.

• Analytics and Marketing Partners: Tools such as Google Analytics or Meta Pixel may receive anonymized or pseudonymized data to help us understand site performance and ad effectiveness.

All third parties are expected to handle your data securely and only for the purposes specified.

​

5. Cookies Policy

​

Our Site uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

We use cookies for the following purposes:

• Essential Cookies: Required for basic site functionality, such as shopping cart features and checkout processes.

• Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics) so we can improve performance.

• Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of marketing campaigns (e.g., Meta Pixel, Google Ads).

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect Site functionality. Where required by law, we will request your consent before placing non-essential cookies on your device.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including:

• For the duration of your customer relationship with us

• As needed to comply with legal, tax, or accounting obligations

• To resolve disputes and enforce our agreements

Once your data is no longer required, we will securely delete or anonymize it, unless a longer retention period is required by law.

7. Your Rights (GDPR & International Privacy Rights)

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with applicable data protection laws, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Rectification: Request correction of inaccurate or incomplete data.

• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal obligations.

• Right to Restrict Processing: Request that we limit how we use your data.

• Right to Data Portability: Request your data in a structured, commonly used format to transfer to another provider.

• Right to Object: Object to processing of your data, particularly for direct marketing purposes.

• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at ravorekstore@gmail.com. We will respond to your request within the timeframe required by applicable law.

You also have the right to lodge a complaint with your local data protection authority if you believe your data has been mishandled.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure, encrypted connections (SSL/TLS) on our Site

• Restricted access to personal data on a need-to-know basis

• Reliance on reputable, secure third-party platforms (Wix, payment processors) with their own security standards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Third-Party Services

Our Site may contain links to third-party websites or rely on third-party services (such as Wix, payment processors, and shipping partners) that operate independently of us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their respective privacy policies before providing any personal information.

10. Children's Privacy

Our Site and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete such information promptly. If you believe we may have collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

​

12. Contact Information

​

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

RAVOREK Email: ravorekstore@gmail.com

We are committed to addressing your concerns promptly and transparently.